Privacy Policy

Last updated: September 2026

1. Who We Are

SolidCoat Services ("we", "us", "our") is a painting, decorating, and property cleaning business based in Bradford, West Yorkshire, United Kingdom. This privacy policy explains how we collect, use, and protect your personal information when you use our website (solidcoat.co.uk) or contact us for our services.

2. Information We Collect

We may collect the following personal information when you:

  • Fill out our contact or quote request form (name, email address, phone number, location, and project details)
  • Contact us via WhatsApp, email, or phone
  • Use our website (basic analytics data such as pages visited and browser type)

3. How We Use Your Information

We use your personal information to:

  • Respond to your quote requests and enquiries
  • Provide you with information about our services
  • Schedule and manage appointments and projects
  • Send follow-up communications related to your enquiry
  • Improve our website and services

We will never sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services that may collect data:

  • Formsubmit — handles form submissions and forwards them to our email. Data is processed in accordance with their privacy policy.
  • WhatsApp — when you message us via WhatsApp, your data is processed by Meta in accordance with their privacy policy.
  • Google Analytics — collects anonymous usage data to help us understand how visitors use our website.

5. Cookies

Our website uses essential cookies for basic functionality. We do not use tracking cookies or advertising cookies. If we add analytics tools in the future, we will update this policy and provide appropriate consent mechanisms.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:

  • Quote enquiries: up to 12 months from last communication
  • Completed projects: up to 6 years for financial/tax records

7. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request transfer of your data
  • Withdraw consent at any time

To exercise any of these rights, please contact us at hello@solidcoat.co.uk.

8. Data Security

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: